Politeness Theory

Politeness Theory The Merriam-Webster dictionary gives multiple definitions for the term polite. One definition is: “marked by an appearance of consideration, tact, deference, or courtesy.” Although politeness is not a direct synonym for diplomacy and...

Communication with Diplomacy

Communication with Diplomacy and Tact Defined generally as communicating in ways that instill good feelings in others and avoid creating bad feelings, communicating with diplomacy and tact requires specific linguistic and nonlinguistic considerations.  This course...

Giving Feedback

Giving feedback to someone is a “moment of trust” – an opportunity to either build or erode trust in the relationship. If you deliver the feedback with competence and care, the level of trust in your relationship can leap forward. Fumble the opportunity and you can...