The Most Important Communication Skills Needed to Improve your Decision Making And Information Gathering.

  • Becoming a great communicator – what does it mean and what does it take?
  • Communication Styles De-Coded: How to identify and understand the different communication styles – and then how to apply communication principles to better communicate with people who have different styles.
  • The Role of Emotion: The impact of emotion and how you can use it to become a better communicator. Yes, emotion matters and here you will learn how and why emotion can create better communication results.
  • Developing Influence and Persuasion Power: How credibility and trust impact the way others respond to your communication and how you can use it to ensure understanding and create results.
  • The Value of Silence: Learn how to identify your own personal barriers to listening and then build a listening improvement plan that truly impacts effective work relationships.
  • Effective Communication in Writing: Learn the difference between electronic written messages and paper written messages and how to write emails that get read and get results.
  • Timing: The timing of a message can greatly affect the audience’s reaction to that message. For example, announcing cutbacks will provoke more negative attention when done just before the Christmas holidays rather than after the New Year.
  • Pick the Best Media: It is critical to consider the means of communicating a message and its receiving audience. Is a company meeting the best venue? A video from the CEO? E-mails? One-on-one meetings with individuals involved? Meetings with department heads? Facebook?  etc.,
  • The Structure of Communication: Understanding another’s world view, Framing the message, and working with assumptions.
  • Storyboards:  How developing a “storyboard” helps communication.
Competencies

  • A thorough understanding of the perceptual process and how actions and behaviors impact one’s credibility
  • The ability to influence and persuade others to alter existing perspectives and take necessary actions for success
  • The ability to manage personal emotions as well as those of others
  • The mastery of a number of vital communication competencies that enable one to present viable and needed solutions to satisfy the needs of others
  • The ability to demonstrate empathy and determine how to use it in various ways for positive outcomes
  • The ability to overcome barriers to communication for improved, positive interactions with others
  • A personal communication action plan for future and enduring success.
  • Demonstrate how to add value in communication by recognizing and working with information which supports and strengthens one’s commitment to achieving the organizational mission
  • Recognize the role that an effective communication dynamic plays in developing successful solutions to work and service challenges
  • Demonstrate tactics to identify and resolve situations impeded by communication breakdowns
  • Demonstrate ways to influence and persuade colleagues to benefit from effective verbal, nonverbal and symbolic communication
  • Identify best practices for communicating up, down and across an organization.
  • Negotiation skills are critical tools in finding the best outcome for everyone involved. Successful negotiators know how to manage negotiations through several phases as well as the proper techniques to use in each phase.
  • What is Negotiation?
    • Introduction to key definitions and concepts
    • Identification of real negotiation opportunities for later practice
    • Multiparty benchmark exercise
  • Model Overview
    • Review of benchmark exercise according to key concepts
    • Presentation of process model
    • Review of prework
  • Negotiation Practice: Managing the Process
    • Short exercises to develop awareness of how to manage the negotiating process
  • Understanding Needs and Options
    • Presentation and exercises for eliciting needs and developing options to meet them
  • Tactical Attitude and Tactical Choices
    • Presentation and exercise for selecting a tactical approach
    • Application of concepts to a realistic negotiation situation
    • In-depth discussion and practice in making tactical decisions
  • Negotiation Practice: Phases and Milestones
    • Experience in managing all phases and tasks involved in a negotiation
  • Planning and Implementing a Negotiation
    • Introduction to and implementation of a negotiation planning process
    • Putting it all together in a realistic negotiation situation
    • Debrief lessons learned
  • Informal Negotiations
    • Applying knowledge to informal negotiation opportunities
  • Dealing with Unconstructive Tactics
    • Practice in moving others toward a more constructive approach
  • Real-Time Application
    • Creation of an application plan for an upcoming negotiation

Team dynamics are unpredictable at the best of times. Building an environment that nurtures creativity, eliminates barriers and permits taking risks is no easy endeavor.
With the right set of skills and experience in collaboration, teams learn to work with each other and off each other, with team members breaking their entrenched habits and using one another as resources.

 

  • Master body language
  • Stress management for communicating in critical situation
  • How to say NO
  • Listen to understand not to respond
  • Communicating with your body
  • Move as you talk – mastering body language control
  • Cultural diversities on body language
  • The Perception Divide – why it makes positive outcomes difficult for you
  • Review of common writing principles
  • Grammatical errors that we always make
  • Formal writing ethics The 7 C’s in writing
  • Types of writing and tone in writing
  • The ‘YOU’ approach in practice
  • Delivering a ‘BAD NEWS’
  • The writing skills of a CEO
  • Delivering attractive speech
  • ‘What happens next?’ – compelling others to listen
  • Presentation skills for CEOs
  • How to use videos as part of your presentation
  • The proper use of graphics
  • How do you want others to see you?
  • What gesture is appropriate
  • Controlling emotional responses
  • Move the communication to where you want it to go
  • Working with Others Confidently
  • Sandwich Type Feedback
  • Dealing constructively with difficult people
  • Your personal ‘blue print’ for change
  • Mental stimulus to create engagement